Easy Tech Tuts
How to Generate Knowledge Base Articles With Freddy AI
By Impran M N
Writing help articles from scratch takes time, and Freshdesk's Freddy AI can speed that up by generating a first draft for you. This guide covers how to use Freddy AI to create…
Freshdesk tutorials — page 6
40 free, step-by-step Freshdesk guides covering setup, common tasks, fixes, and best practices — each with a full video walkthrough.
How to Create a Template in Freshdesk
By Impran M N
Templates save your team from retyping the same answers to common questions. This guide walks through creating a reusable template in Freshdesk.
How to Find Your Freshdesk API Key
By Impran M N
If you're setting up an integration or script that talks to Freshdesk, you'll need your API key to authenticate. This guide shows exactly where to find it in your account.
How to Use Canned Responses in Freshdesk
By Impran M N
Canned responses let agents drop in pre-written answers instead of typing the same reply over and over. This guide covers how to use them while working a ticket in Freshdesk.
How to Add an Image in Freshdesk
By Impran M N
Images can make a reply or help article far easier to understand than text alone. This guide covers how to add an image inside Freshdesk's editor.