Easy Tech TutsHow to Add an Image in Freshdesk
By Impran M N
Images can make a reply or help article far easier to understand than text alone. This guide covers how to add an image inside Freshdesk's editor.
01Open the editor
Go to the ticket reply box or knowledge base article editor where you want to add the image.
02Find the image insert option
Look for an image icon in the editor's toolbar.
03Upload or paste the image
Upload an image file from your computer or paste it directly if your editor supports that.
04Adjust and save
Resize or position the image as needed, then save or send your reply or article.
Frequently asked questions
Can I paste a screenshot directly into a reply?
Many rich text editors, including Freshdesk's, support pasting images directly from your clipboard.
What image file types are supported?
Common formats like JPG and PNG are generally supported for uploads.
Is there a file size limit for images?
Yes, Freshdesk enforces attachment size limits, so very large images may need to be compressed first.
Can I add images to knowledge base articles too?
Yes, the same image insertion tools are available when editing knowledge base articles.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
