Easy Tech Tuts
How to Assign Tickets in Freshdesk
By Impran M N
A ticket sitting in an unassigned queue is a customer waiting longer than they should. Freshdesk gives you two ways to fix that: assign tickets one by one from the detail view, or…
Freshdesk tutorials
40 free, step-by-step Freshdesk guides covering setup, common tasks, fixes, and best practices — each with a full video walkthrough.
How to Set Up Auto Reply in Freshdesk
By Impran M N
An auto reply reassures customers their request was received while your team works through the queue. This guide shows how to configure automatic ticket acknowledgment emails in…
How to Change the Font in Freshdesk
By Impran M N
The font setting most people are looking for in Freshdesk isn't a customer-facing portal theme option — it's the Agent portal default font preference, tucked inside Helpdesk…
How to Get Your Freshdesk API Key
By Impran M N
An API key lets you connect Freshdesk to external tools, scripts, or integrations without handing out your login credentials. It's tucked into your personal profile rather than…
How to Merge Tickets in Freshdesk
By Impran M N
When a customer submits multiple tickets about the same issue, merging them keeps your team from duplicating effort. This guide shows how to combine related tickets into one in…