Easy Tech Tuts
How to Use Freshdesk Analytics
By Impran M N
Freshdesk's analytics tools turn your ticket history into actionable insight about team performance and customer experience. This guide covers how to get started using them.
Freshdesk tutorials — page 5
40 free, step-by-step Freshdesk guides covering setup, common tasks, fixes, and best practices — each with a full video walkthrough.
Freshdesk vs Zendesk: Which Is Best in the AI Era
By Impran M N
Choosing between Freshdesk and Zendesk comes down to your budget, team size, and how much you value AI-powered support features. This guide compares the two platforms to help you…
How to Generate Reports in Freshdesk
By Impran M N
Generating a report in Freshdesk turns raw ticket data into insights you can act on and share. This guide covers the steps to generate a report from your dashboard.
How to Add Customer Satisfaction Surveys in Freshdesk
By Impran M N
Satisfaction surveys give you direct feedback on how well your support team is performing after each interaction. This guide shows how to set them up in Freshdesk.
How to Edit the Freshdesk Dashboard
By Impran M N
Your Freshdesk dashboard is the first thing you see when you log in, and customizing it helps you focus on the metrics that matter to your role. This guide shows how to edit it.