Easy Tech Tuts
How to Reply to a Zendesk Ticket the Right Way
By Impran M N
Replying to a Zendesk ticket sounds simple, but mixing up a public reply with an internal note can accidentally expose team discussion to a customer. This guide covers how to use…
Zendesk tutorials — page 5
44 free, step-by-step Zendesk guides covering setup, common tasks, fixes, and best practices — each with a full video walkthrough.
How to Add a Web Widget in Zendesk to Your Site
By Impran M N
Without a chat widget, visitors have to leave your site just to ask a question. This guide shows how to configure and deploy the Zendesk Web Widget, from styling its appearance to…
How to Add a Support Email Address in Zendesk
By Impran M N
Running support through a single generic inbox makes it hard to scale or keep branding consistent. Zendesk lets you add dedicated support addresses either as native subdomain…
How to Submit a Zendesk Ticket Manually as an Agent
By Impran M N
Not every support interaction starts as an email or chat — sometimes an agent needs to log a phone call or in-person conversation manually. This guide walks through creating a…
How to Change Your Signature in Zendesk (Agent Guide)
By Impran M N
A consistent, up-to-date signature helps every outbound message look professional. This guide walks through updating your personal signature in Zendesk's agent profile, plus how…