Easy Tech Tuts
How to Set Up a Zendesk Help Center From Scratch
By Impran M N
Without an organized self-service portal, agents end up answering the same repetitive questions over and over. This guide walks through the full setup of a new Zendesk Help…
Zendesk tutorials — page 9
44 free, step-by-step Zendesk guides covering setup, common tasks, fixes, and best practices — each with a full video walkthrough.
How to Set Up Zendesk Automations for Stale Tickets
By Impran M N
Tickets that sit without a follow-up can quietly damage customer satisfaction. Zendesk's time-based automation engine checks your queues on a schedule and applies actions…
How to Use a Zendesk API Token Securely in 2026
By Impran M N
Custom scripts and integrations need a secure way to authenticate with Zendesk, and API tokens are the standard method for legacy connections. This guide covers generating a…
How to Create a Macro in Zendesk for Faster Replies
By Impran M N
Typing the same reply and manually updating ticket fields every time slows down agents handling repetitive issues. Zendesk macros bundle a canned text response together with…