Easy Tech TutsHow to Submit a Zendesk Ticket Easily 2026
By Impran M N
Not every support interaction starts as an email or chat — sometimes an agent needs to log a phone call or in-person conversation manually. This guide walks through creating a fresh ticket from scratch in Zendesk, from identifying the requester to submitting it with the correct status.
01Open a new ticket tab
Click the + Add tab control in the top navigation bar to launch a blank, unassigned ticket.
02Set the requester
Search your existing contact registry for the customer, or register a new external user if they aren't already in the system.
03Assign ownership
Designate the specific group or individual agent responsible for handling the issue.
04Write the subject and details
Compose a clear subject line and document the issue, keeping public notes separate from any internal team comments.
05Apply categories and tags
Adjust dropdowns for type, priority, and brand, and apply any quick tags relevant to the issue.
06Submit the ticket
Use the status dropdown to submit the record as New, Open, or Pending, finalizing the ticket in your queue.
Frequently asked questions
Can I create a ticket for a customer who isn't in the system yet?
Yes, you can register a new external user handle directly while mapping the requester field.
What status should I use when submitting a manual ticket?
It depends on the situation; use New for a fresh unhandled case, or Pending if you're waiting on the customer for more information.
Do manual tickets update the customer's profile automatically?
Yes, manual ticket inputs update background customer profile records in the same way tickets created through other channels do.
Can I set the ticket priority when creating it manually?
Yes, priority is one of the parameter dropdowns available alongside type and brand labels.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
