Easy Tech TutsHow to Create a Dashboard in Freshdesk
By Impran M N
A well-built dashboard gives your team a quick pulse check on support performance the moment they log in. This guide walks through creating a new dashboard in Freshdesk.
01Go to the dashboard section
Open the analytics or dashboard area of Freshdesk from the main navigation.
02Start a new dashboard
Choose the option to create a new dashboard rather than editing an existing one.
03Add widgets
Select and add the widgets you want, such as ticket status breakdowns or agent performance summaries.
04Arrange and save
Arrange the widgets in a layout that makes sense for your team, then save the dashboard.
Frequently asked questions
Can I create multiple dashboards?
Yes, Freshdesk typically allows you to create several dashboards for different purposes or teams.
Can I share a dashboard with my team?
Yes, dashboards can generally be shared so other agents or managers can view the same metrics.
What widgets are available?
Common widgets include ticket volume, resolution time, agent performance, and satisfaction scores.
Can I edit a dashboard after creating it?
Yes, you can go back and add, remove, or rearrange widgets at any time.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
