Easy Tech Tuts
How to Export Freshdesk Tickets
By Impran M N
Sometimes you need ticket data outside of Freshdesk for reporting or record-keeping. This guide covers how to export your tickets so you can work with them in a spreadsheet or…
Freshdesk tutorials — page 3
40 free, step-by-step Freshdesk guides covering setup, common tasks, fixes, and best practices — each with a full video walkthrough.
How to Unmerge a Ticket in Freshdesk
By Impran M N
Merging tickets sometimes happens by accident or the tickets turn out to be unrelated after all. This guide covers how to unmerge tickets in Freshdesk to separate them back out.
Freshdesk Knowledge Base Examples
By Impran M N
A well-organized knowledge base reduces ticket volume by letting customers find answers themselves. This guide looks at examples of how Freshdesk knowledge bases can be structured…
How to Create a Report in Freshdesk
By Impran M N
Reports help you understand how your support team is performing and where bottlenecks show up. This guide walks through creating a custom report in Freshdesk.
How to Add a Signature in Freshdesk
By Impran M N
A signature adds a professional finishing touch to every reply your agents send. This guide shows how to set up an email signature in Freshdesk.