Easy Tech TutsHow to View Solved Tickets in Zendesk Easily 2026
By Impran M N
Once a ticket is marked solved, it shouldn't disappear from view entirely — agents often need to look back at resolved cases for follow-ups or context. This guide shows how to use Zendesk's pre-built solved ticket view and how to build a custom one with your own filters.
01Open the Views panel
Move to the left sidebar panel and click the list-shaped Views icon.
02Use the standard solved view
Scroll to the bottom of the list and select the standard Recently Solved Tickets view.
03Or create a custom view
Click Manage Views to navigate to Admin Center and set up a custom queue instead.
04Name and configure the view
Click Create View, input an explicit title, and configure the conditions panel to require Status Is Solved and Assignee Is Current User.
05Add relevant columns
Add table columns for Subject, Requester, and Date fields, then click Save.
06Filter by group or date range
Return to your workspace sidebar to launch and further filter the completed case logs by group assignment or custom date ranges.
Frequently asked questions
Do solved tickets disappear from Zendesk after resolution?
No, they move into a static but still searchable state and remain accessible through views.
Can I filter solved tickets by a specific agent?
Yes, you can set a condition requiring the assignee to be a specific agent when building a custom view.
What columns are useful to add to a solved tickets view?
Subject, Requester, and Solve Date are commonly used columns for quickly scanning resolved cases.
Can I reopen a solved ticket from this view?
Yes, opening a solved ticket lets you change its status again if follow-up is needed.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
