Easy Tech TutsHow to Create Articles in Zendesk Easily 2026
By Impran M N
Explaining the same issue in ticket after ticket wastes agent time that a self-service article could save. Zendesk Guide's content management panel lets you draft, format, and publish help documents customers can find on their own. This guide walks through the full publishing workflow.
01Open the article canvas
Click the top global navigation Add button and select Article to open a blank text editor.
02Write the title and body
Input a direct, search-optimized title and compose your content using the rich text formatting toolbar.
03Add media and tables
Use the media tools to insert brand images, video frames, and tables where they clarify the steps.
04Use the HTML editor for complex layouts
Switch to source code mode if you need to drop in custom style scripts or responsive external frames.
05Set section and author placement
In the right sidebar, select the section placement and assign author ownership for the article.
06Control visibility and publish
Configure visibility toggles to separate public viewers from internal agents, add SEO tags, and click Publish.
Frequently asked questions
Can I restrict an article to internal agents only?
Yes, the visibility toggle lets you isolate internal documentation from public search directories.
Do I need coding knowledge to add tables or images?
No, the standard rich text toolbar handles tables and images without needing code, though HTML mode is available for advanced layouts.
Can multiple articles link to each other?
Yes, you can add hyperlinks between articles within the rich text editor.
Why should I add search tags to an article?
Tags improve how easily the article surfaces in internal knowledge base search and self-service matching.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
