Easy Tech TutsHow to Create a Ticket in Zendesk Easily 2026
By Impran M N
Zendesk tickets don't always start from an inbound email — sometimes you need to log a request yourself after a call or a hallway conversation. This guide covers opening a fresh ticket tab, filling in the requester and owner fields, and submitting it so it lands in the right queue.
01Start a fresh ticket
Click the "+ Add" tab in your top navigation bar to open a blank ticket.
02Identify the requester
Search existing contacts or register a new customer profile using their name or email address.
03Route the ticket
Set the Group and Assignee fields so the ticket lands with the right team or individual agent.
04Describe the issue
Write a clear subject line and capture the core issue details in the ticket body.
05Categorize the ticket
Adjust the Type, Priority, and Brand dropdowns to keep your reporting accurate.
06Submit the ticket
Pick a status like New, Open, or Pending and submit to finalize the record.
Frequently asked questions
Where do I find the option to start a new ticket?
The "+ Add" tab control sits in the top navigation bar of the Zendesk Support workspace.
What if I don't know the customer's exact email?
You can search by partial name or email in the requester field, or register a new profile if they don't already exist.
Do I have to set a priority level right away?
It's not strictly required, but setting Type and Priority helps keep your queue organized and reporting accurate.
Can I create a ticket on behalf of a coworker's request?
Yes, you can set the requester field to any registered contact regardless of who is submitting the ticket on their behalf.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
