Easy Tech TutsHow to Build a Report in Zendesk Easily 2026
By Impran M N
Guessing at team performance instead of measuring it can lead to missed problems in your support operation. This guide walks through building a custom report in Zendesk Explore from scratch, choosing the right dataset, applying metrics and attributes, and turning it into a chart you can share.
01Open the Reports sidebar
Navigate to the top product matrix menu, open Analytics, and select the Reports sidebar panel.
02Select a source dataset
Click New Report and choose your intended dataset, such as Support - Tickets.
03Add a count metric
Open the Metrics block and add a count variable like Tickets or Full Resolution Time.
04Add categorization attributes
Move to the Rows or Columns panel to add attributes like Assignee Name or Ticket Priority.
05Constrain the date range
Click the top Filters bar and scope the dataset to a safe date window, such as the past 30 days.
06Choose a visualization and save
Use the visualization tool palette to switch the layout into a chart, type a report title, and click Save.
Frequently asked questions
Why is applying a date filter important?
It prevents execution timeout errors that can occur when querying large, unscoped datasets.
Can I combine multiple attributes in one report?
Yes, you can pair several attributes, like assignee and priority, to slice the same metric multiple ways.
How do I share a finished report with my team?
Transfer your saved report into a multi-widget dashboard template for shared visibility.
Does building reports slow down live tickets?
No, Explore's reporting engine queries background metrics without modifying active customer cases.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
