Easy Tech TutsHow to Turn On Email Tracking in HubSpot, Track Mails Easily 2026
By Impran M N
Email tracking in HubSpot tells you when a recipient opens your message or clicks a link, which is useful for timing follow-ups. This guide covers turning on the global tracking toggle in your account settings and installing the Sales browser extension so tracking works from your regular inbox. It ends with checking your activity feed to see the results.
01Open General Preferences
Go to your HubSpot account Settings and select the Email Tracking tab under General Preferences.
02Enable tracking globally
Click the master toggle to enable email open and click tracking account-wide.
03Install the Sales extension
Download and install the HubSpot Sales extension for your preferred inbox client, like Gmail or Outlook.
04Verify sync indicators
Open your email client and confirm the HubSpot sync indicators show as active.
05Check tracking on a draft
Draft a test message and confirm the Track Opens checkbox is checked before sending.
06Review your activity feed
Check the real-time activity feed and historical open logs to see tracking results.
Frequently asked questions
Do I need a browser extension to track emails in HubSpot?
Yes, the HubSpot Sales extension syncs with your inbox client so tracking works on emails sent from Gmail or Outlook.
How will I know when someone opens my email?
Once tracking is active, opens and clicks appear in your real-time activity feed inside HubSpot.
Can I turn off tracking for a specific email?
Yes, you can uncheck the Track Opens box in your compose window before sending that particular message.
Does email tracking work outside of HubSpot's own email tool?
Yes, with the Sales extension installed, tracking also applies to emails sent from your native mail client.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
