Easy Tech TutsHow to Create Jira Issue From Email Easily 2026
By Impran M N
Manually copying support requests or team emails into Jira wastes time that a proper email handler setup can save entirely. This guide covers configuring Jira to accept incoming emails and turning them automatically into tasks, bugs, or stories. It's built for teams who want support requests or stakeholder emails to land directly in their Jira backlog.
01Understand why to create issues from email
Turning emails into Jira issues cuts out manual data entry and makes sure support requests or team messages don't get lost.
02Configure Jira to accept emails
Set up the mail configuration in Jira's project or system settings so it can receive and process incoming messages.
03Set up a custom email handler
Create an email handler that defines how incoming messages are turned into issues, including which project and issue type they map to.
04Turn incoming emails into tasks, bugs, or stories
Test the handler by sending a sample email and confirming it creates the correct issue type in Jira.
05Apply best practices for managing issues via email
Keep subject lines and email formatting consistent so the handler reliably creates well-structured issues going forward.
Frequently asked questions
Do I need Jira admin access to set up email issue creation?
Yes, configuring the email handler typically requires administrator permissions on the Jira instance.
Can any email automatically become a Jira issue?
Only emails sent to the configured address tied to your email handler will be converted, so you control which inbox feeds into Jira.
What issue type does an email create by default?
The email handler lets you specify the default issue type, such as a task or bug, that incoming emails should be converted into.
Can attachments in the email be added to the Jira issue?
Most email handler setups support carrying over attachments from the original email onto the created issue.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
