Easy Tech TutsHow to Do a Partial Refund on eBay Easily 2026
By Impran M N
When a buyer receives a slightly damaged item or agrees to keep a product for a reduced price, a partial refund lets you resolve the issue without cancelling the whole order. This guide covers processing a partial refund from eBay's Seller Hub, adjusting the exact amount, and understanding how it affects your seller metrics. It applies across most eBay categories, from electronics to clothing to collectibles.
01Open the order in Seller Hub
Go to your eBay Seller Hub and find the order that needs a partial refund.
02Select the refund option
Choose the refund action on the order rather than cancelling it, which keeps the transaction on record.
03Adjust the refund amount manually
Enter the partial amount you're refunding instead of the full order total, reflecting the agreed compensation.
04Communicate with the buyer
Let the buyer know the partial refund has been issued and why, which helps avoid disputes and keeps feedback positive.
05Confirm and monitor the outcome
Submit the refund and check that it processes correctly; if the buyer doesn't accept the offer, you may need to follow up through eBay's resolution tools.
Frequently asked questions
Does a partial refund on eBay affect my seller metrics?
Refunds, including partial ones, can factor into your seller performance data, though a smoothly handled partial refund is generally better for metrics than a full cancellation or a dispute.
Can a buyer reject a partial refund offer?
Yes, the buyer can decline the offer, in which case you may need to negotiate further or escalate through eBay's resolution center.
How long does a partial refund take to reach the buyer?
Processing times follow eBay's standard refund timelines, which usually means the funds appear back on the buyer's payment method within a few business days.
Do I need to accept a return to issue a partial refund?
No, a partial refund can be issued without requiring the buyer to return the item, which is one of the main reasons sellers use it for minor issues.
Watch the full walkthrough
The same steps, demonstrated on screen from start to finish.
